Terms of Sales
The provisions below constitute a contract establishing the general terms and conditions for the remote sale of the products of the RAVIX.FR Website, entered into between SARL DREORKA and the Customer as part of a remote sales system.
2. Identification of the author of the offer
The Company is represented by
The Company is declared to the Customs Department of MARSEILLE (Regional Directorate of Customs, 3 avenue GENERAL LECLERC 13331 MARSEILLE CEDEX 03 tel 0491107114 under the identification number
3. Order taking
The fact of placing an order implies the full and irrevocable adhesion of the Customer to these general conditions of sale.
Any order by the Customer constitutes an acceptance of the prices and descriptions of the products available for sale.
The sale will only be considered final after the Customer has been sent the confirmation of the order by the Company, receipt by the Company of the full price and receipt of additional proof, which may be requested by the Company following the amount of the order.
The automatic registration systems of the site are considered as proof of the contract of sale and its date.
4.Availability of articles
The articles of the Online Sales Catalog are offered to the Customer within the limits of available stocks. In the event of a momentary rupture, the Company will immediately send an information e-mail to the Customer at the e-mail address that he will have communicated to him when ordering.
The Customer may then request the cancellation of his order and not honor his payment if he has chosen the transfer or mandate. If he has chosen a payment by credit card, the transaction will be canceled.
Prices are quoted in euros all taxes included.
6. Payment method
At the time of the validation of his order the Customer must indicate the method of payment of his order.
An RIB with bank details of the Company is available to the Customer on the site. The transfer order must be completed by the Customer and returned to his bank. Customer's bank may charge interest or commission on this type of settlement. The Company can not be held responsible.
By cash mandate
This payment method offered by La Poste is available in all post offices computerized in France, overseas departments, Andorra and Monaco. The costs are the responsibility of the Customer.
By credit card
The Company accepts on its Website only Visa and MasterCard, issued in France, to the exclusion of all other means of payment. No foreign bank card is accepted.
Payments will be made through a secure system using the SSL protocol (implementation of a 128-bit SSL connection), so that the information and bank data are encrypted (by software) and no third party can not read it during transport on the Internet. The Company will not receive or obtain any of the Client's banking data (except in the case of payment by transfer).
7.Confirmation by email
The contractual information will be the subject of a confirmation e-mail to the address that the Customer will have communicated to the Company after validation of the order by the Company and acceptance of the payment. Will be communicated:
* the order number;
* the total amount of the order, its price inclusive;
* the name, the reference of the validation of the objects ordered;
* delivery and billing addresses;
* The identity and e-mail address of the merchant where the consumer can file his claims.
The Company acknowledges receipt of the order but this e-mail does not constitute acceptance of the Client's order. The Company uses different procedures to authenticate each transaction and reserves the right to refuse to process certain orders. In this case, the Customer will be informed by email. The Company reserves the right to refuse any order from a customer with whom an ongoing dispute exists.
8.Execution of the order
The duly accepted order will be executed at the latest within 7 days, subject to payment.
The Customer has the opportunity to consult, at any time, the progress of the order on the Website, under the heading "Your Account".
The absence of receipt of the total price of the order and / or the receipt of any supporting documents requested before the indicative delivery date cancel the order.
Items purchased on the Website are only delivered in Metropolitan France and the European Union.
Upon receipt of the order, the Company informs the customer of a forwarding date, calculated according to the date of receipt desired by the customer and the availability of stock of the Company, subject to receipt of payment within 48 hours. .
Only orders paid (accompanied by any additional proof requested by the Company) will be sent to the address indicated by the Customer at the time of the order.
The Website does not authorize the Customer to enter a country other than the European Union for delivery addresses.
Delivery is at the Customer's own risk and the Company can not be held responsible for any delay in the delivery of the order and due to the French postal services. In this case, the Customer can not cancel the sale.
The items are delivered to the address of your choice (home, work places), by hand against signature. They travel safely through this special service of La Poste which is secure and insured in real terms: the Declared Value.
The Customer has the possibility to withdraw the ordered items from one of the Company's branches or a partner agency. The Customer must nevertheless pay the order before withdrawal, by the means at his disposal.
If the Company offers several agencies, the Customer must, before confirming his order, indicate the place of withdrawal. The addresses and times of the withdrawal points are indicated on the Website.
The Company reserves the right at any time to modify the list of withdrawal points.
In case of damage during transport by La Poste, the reasoned claim must be made to the Company within 7 days of delivery. The Company will then contact La Poste to start an investigation and will only refund the Customer upon receipt of the refund from La Poste.
An invoice will be sent to the Customer by e-mail for any order of items to the address that the Customer has communicated to the Company.
the Company makes every effort to offer quality articles and to ensure that errors of law are not made on the site. The customer is warned that under no circumstances can the Company be held responsible for any error of law. All the equipment needed to establish the connection to the Internet is the responsibility of the customer. It is the responsibility of each customer to obtain, operate and maintain the computer hardware, software and any other equipment (modems, etc.) necessary for the use of the site. All costs (telecommunications, computer or other) necessary, directly or indirectly to the use by the customer of the site, are the sole responsibility of the customer.
The shipment entails shipping costs that are calculated according to weight and insured value. This amount is calculated automatically on the summary page of the Customer's order, before it is validated.
12.Right to refuse delivery
The Company reserves the right to refuse delivery of an order if it suspects the possibility of fraud, an error or an abnormal event occurred during the order on the service.
13. Right of withdrawal
The right of withdrawal can not be exercised for orders affected by exogenous financial fluctuations such as foreign exchange transactions (Directive 2002/65 / EC).
14.Back of the goods
The Customer may return his items at no additional cost either by going to the shop or returning at his own expense the items ordered by declared value.
This information is kept for security purposes in order to comply with the legal and regulatory obligations of the Company.
In accordance with the French law "Informatique et libertés" of January 6, 1978, the Customer may oppose such communication and has a right to access, modify, rectify and oppose personal data concerning him. To exercise this right, contact email@example.com
For the order analysis system (Fraud Detection):
"The information related to your order is subject to an automated data processing whose responsible is FIA-NET SA This automated data processing has the purpose of defining a level of analysis of a transaction and to fight against credit card fraud.
FIA-NET S.A. and the merchant from whom you make your purchase are the recipients of the data relating to your order. The non-transmission of data related to your order prevents the realization and analysis of your transaction.
The occurrence of an unpaid due to the fraudulent use of a credit card will result in the registration of the details in connection with your order associated with this unpaid within an incident file payment implemented by FIA-NET SA An irregular declaration or an anomaly may also be the subject of a specific treatment.
In accordance with the Data Protection Act of 6 January 1978 you have at any time a right of access, rectification, and opposition to all of your personal data by writing, by mail and justifying your identity, at FIA-NET - IT Service and Freedoms - Treatments n ° 773061 and n ° 1080905 - 39, rue Saint-Lazare, 75009 PARIS ».
For the "Site Evaluated - Premium Site" operation (FIA-NET logo):
Your purchase on RAVIX offers you the opportunity to participate in the operation "evaluated site - premium site" organized by FIA-NET S.A.
Through two satisfaction questionnaires whose purpose is to measure the quality of service provided to you throughout your purchase, you can share your personal experience and share it with the community of Internet users. on the FIA-NET website.
These questionnaires are likely to be sent to you by FIA-NET or by RAVIX, via e-mail or via the appearance of a pop-up following your purchase. The information collected in these two questionnaires is the subject of an automated data processing whose responsible is FIA-NET S.A.
Partial answers or no answer to one or both satisfaction questionnaires have no impact on the progress of your order and its processing.
FIA-NET S.A. and RAVIX are the addressees of the nominative data collected within these satisfaction questionnaires.
The non-nominal data will be exploited by FIA-NET in accordance with the regulations in force and in particular that relating to the protection of personal data.
In accordance with the Data Protection Act of 6 January 1978 you have at any time a right of access, rectification, and opposition to all of your personal data by writing, by mail and justifying your identity, to:
FIA-NET IT Service and Freedoms Treatment N ° 896150 39, rue Saint-Lazare - 75009 Paris PARIS.
17.Electronic sign - proof
The validation of the command associated with the authentication procedure and the protection of the integrity of the messages constitutes an electronic signature having between the parties the same value as a handwritten signature. The computerized records kept in the Company's computer systems under reasonable security conditions will be considered as proof of communications, orders and payments between the parties. The filing of orders and invoices is carried out on a reliable and irreversible support so as to correspond to a faithful and durable copy, in accordance with Article 1348 of the Civil Code.
18.Interestity of the contract
If, for any reason, one of these terms and conditions should be declared inapplicable, this inapplicability would not affect the application of the other provisions of the general conditions, the one deemed inapplicable being then replaced by the provision as close as possible.
Neither the Company nor the Customer shall be held liable for any non-performance resulting from a case of force majeure beyond their control, including but not limited to cases of war, riot, insurrection, interruption of transport, import or export problem, strike, scarcity, fire, earthquake, storm, flood, natural disaster in general. The Customer is solely responsible for the choice of products, their conservation and their use by himself or by a third party.
20.Language of Contract - Governing Law - Dispute Resolution
The language of the contract is French. The contract is subject to French law.